Refund policy

Thank you for supporting our small handmade business. Every item is individually handmade and prepared especially for your order. We put a great deal of time, care and attention into each piece, and we truly appreciate your understanding of the nature of handmade products.

Made-to-order items

Because our products are handmade and made to order, we are unable to accept returns, exchanges or cancellations for change of mind once production has begun or the item has been completed.

Please review the product description, design, colour and selected options carefully before placing your order. If you notice an error in your order details, please contact us as soon as possible. We will always try to help if production has not yet started, although changes cannot be guaranteed.

Handmade variations

As every item is made by hand, slight variations in colour, shape, size, texture or finishing may occur. These small differences are part of what makes each piece unique and are not generally considered faults.

However, your item will still be made to match the product description and selected design as closely as reasonably possible.

Faulty, damaged or incorrect items

We genuinely want you to be happy with your order. If your item arrives damaged, has a manufacturing fault, or is significantly different from what you ordered, please contact us with: